FAQ
International Shipping
Can I ship internationally?
Yes, SO by QUEENIE CHAN ships internationally to the following countries at the moment:
Can I ship internationally?
Yes, SO by QUEENIE CHAN ships internationally to the following countries at the moment:
Mainland , Australia, Canada, France, Hong Kong, Indonesia, Japan, Macao, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, United Kingdom, United States.
If your countries are not listed above, please contact us, we will be happily to assist you.
Log In
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.
You will be asked for your login email address to retrieve your password. An email will be sent to you within one hour. Please follow the email instructions to reset your password.
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.
You will be asked for your login email address to retrieve your password. An email will be sent to you within one hour. Please follow the email instructions to reset your password.
Delivery time
When can i receive my items?
Due to the overwhleming responses, our current expected delivery time are:
Hong Kong - 7 business days
Mainland - 7 to 10 business days
Overseas - 7 to 10 business days
We are trying the best we can to improve our delivery time.
Delivery status
How do i check the status once i got the tracking number?
Login to your account -> 'View Order Status' -> 'View Order Details' -> scroll to 'Shipments For Order' -> click 'TRACK'
Login to your account -> 'View Order Status' -> 'View Order Details' -> scroll to 'Shipments For Order' -> click 'TRACK'
Website Translation (中文翻譯)
我如何翻譯網站到其他語言？
目前只能在桌面平台上，在右上角下拉菜單框中。
How do i view the website in another languages?
Currently only available on the desktop platform, there is a drop down box on the top right corner.